Delete Your Account
This page explains how to delete your account in the LendPoint app (by Brilio Technologies) and what happens to your information when you do.
Option 1: Delete it in the app
- Sign in to the LendPoint app.
- Open the Account tab.
- Under Danger zone, tap Delete my account.
- Enter your password to confirm.
Your account is deleted straight away and you are signed out.
Option 2: Ask us by email
If you cannot sign in, email info@briliotechnologies.com from the email address or phone number registered on your account, with the subject "Delete my LendPoint account". Include your full name, the phone number on your account and the name of your institution. We will confirm the request came from you before deleting the account, and tell you when it is done.
What is deleted
- Your app login: you can no longer sign in, and every signed-in session is ended.
- App data: your password, profile photo, notification tokens and USSD PIN.
What your institution keeps
Your client and loan records, including your identity details, loans, repayments and statement, are kept by your institution. Lenders must keep these records by law (in Kenya, generally for at least seven years after the relationship ends), and they are needed for audits and to prevent fraud.
Deleting your app account does not close your loan or change any amount you owe. To ask your institution to erase records it no longer has to keep, contact your institution.
More detail is in our Privacy Policy at lendpoint.africa/privacy/.